No Jitter Roll: Genesys Launches Agentic Copilot And Virtual Agents - No Jitter

Genesys has launched agentic Copilot and Virtual Agents in Genesys Cloud for customer and employee experience orchestration. The AI agents have native interoperability for Agent2Agent Collaboration (A2A) and Model Context Protocol (MCP), allowing them to trigger workflows, maintain context and drive coordinated actions across systems. They can also aid contact center employees in automating routine tasks.

Virtual Agent now has 10+ new languages, enhanced natural language processing, and a real-time dashboard for visibility into trends.

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