Semarchy MDM vs. TIBCO EBX

Choosing the right master data management (MDM) platform for your organization is vital.

MDM is foundational for extracting business value from your data. By consolidating your data into a single source of truth, MDM empowers data-driven decision-making, helping you improve efficiency and drive growth. With so much riding on MDM, it’s important to choose a tool that fits your needs.

Your priorities may vary, but you want a platform that’s well-supported, easy to use, and delivers rapid ROI.

This article compares two well-known tools: Semarchy MDM (part of the Semarchy Data Platform) and TIBCO EBX (part of the TIBCO Platform). We’ll compare them in three key areas:

• MDM expertise and support
• Technical ease of use
• Long-term customer experiences

MDM Expertise and Support

MDM can deliver huge benefits to your organization, but expert support is vital to ensure you get your MDM initiative up and running smoothly. For this reason, look for a provider with a track record of successful implementations.

TIBCO EBX promises a flexible and agile MDM solution, but MDM has historically been less of a focus within TIBCO’s overall offering. Instead, TIBCO is known for its powerful data integration tools.

Semarchy, on the other hand, has years of MDM experience, as demonstrated by the company’s broad client base and long list of happy customers. Over 400 organizations worldwide use Semarchy, including more than 30 Fortune 500 companies. Users include retail, manufacturing, financial services, education, and hospitality brands.

For example, Chipotle used Semarchy MDM to master vast volumes of data from 2,500 stores, leading to benefits across the business:

• Lower operational costs thanks to a single data management process.
• Better brand awareness through data-driven customer experiences.
• Improved compliance thanks to better data traceability.

Semarchy also stands out for expert support and high levels of customer satisfaction:

• Semarchy’s PMO and professional services teams have over 140 years of combined experience.  
• 80% of Semarchy users measure ROI with a fully functioning solution in under 12 weeks.
• 100% of Semarchy users met their implementation goals in the last 12 months.

Users rate Semarchy support highly:

“The support received from the Semarchy team during our implementation has been superior to any other IT software support experience in my professional career. I’ve also had a great experience with ongoing support from the Semarchy team, both in terms of live calls and quick responses to questions and tickets opened on the support portal.”

Senior Manager of MDM, June 2024 (Gartner Peer Insights)

Semarchy stands out when it comes to MDM expertise and experience. Importantly, this is backed up by the overall ratings the platforms receive:

Gartner gives Semarchy MDM an overall rating of 4.7/5, while TIBCO EBX gets just 3.9/5 (April 2025).

Technical Ease of Use

One of MDM’s benefits is that it shifts data access from IT to business users. Intuitive dashboards and features should help users get the most from an MDM tool without needing advanced technical knowledge.

TIBCO EBX falls short of Semarchy in this area. Although TIBCO EBX offers some powerful tools, you need knowledge of Java programming language to get much of this enriched functionality. This raises the barrier to entry and rules TIBCO out for organizations that don’t have Java expertise.

On the other hand, Semarchy MDM offers zero-code configuration and automation. This makes it easy to learn and use. No-code development lets you quickly build and deploy custom data apps that deliver rapid business value. You benefit from a low total cost of ownership, as the platform doesn’t require you to add and maintain Java expertise within your team.

Semarchy’s ease of use is reflected in real-world reviews:

“The product itself is easily configurable, the built-in UI requires little to no adjustment out of the box, and the implementation on our AWS platform went smoothly. Support during implementation via their [Semarchy’s] Client Success program was very helpful.”

Project Manager, December 2023 (Gartner Peer Insights)

Semarchy MDM’s business-driven interface accelerates user adoption and makes it an attractive choice for non-technical stakeholders. Dentsu, the world’s fifth-largest media company, said the following:

“Everyone loved Semarchy’s strong user interface. Some other products were very technical, so weren’t appealing, but Semarchy’s intuitive, business-driven design helped us sell the platform to non-technical executives. We were also able to get our data onto the platform quickly. This let us get up and running straight away and showcase the benefits of Semarchy to stakeholders.”

Anish Raivadera, MDM Technical Lead, Dentsu

Semarchy MDM stands out for offering a powerful suite of tools in a user-friendly package. Zero-code development and business-driven dashboards empower users at all levels to better manage and use data.  

Long-Term Customer Experiences

Along with ease of use and expert support, the ideal MDM platform will scale with your business and offer easy upgrades to new versions. It’s these features that make an MDM tool a good long-term option.

TIBCO EBX users reported issues upgrading from version 5 to 6. For instance, one reviewer on Gartner Peer Insights said, “We felt like beta testers for version 6.0” (Senior Business Solutions Engineer, April 2023).

Semarchy MDM, however, makes the user experience when maintaining the product incredibly simple. Straightforward upgrade paths and ongoing support ensure the platform delivers ROI for years to come. Semarchy MDM’s scalability is also well-reviewed, making the platform a reliable choice for solving future data challenges:

“We’ve been with Semarchy for over five years now, and our confidence in our decision has only grown stronger. We started this journey with a single use case, which delivered a return on investment on its own. Over time, we’ve built a comprehensive, 360-degree solution for our customer data, seamlessly integrating it across all touchpoints… The product’s scalability and ecosystem allow us to build incrementally, perpetually enhancing our processes… Semarchy isn’t just a vendor; they’re our trusted partners.”

Director of Enterprise Data and Advanced Analytics, April 2024 (Gartner Peer Insights)

Semarchy MDM is a future-proof and flexible choice that grows with your organization to solve new use cases. It’s no surprise the platform is rated more highly than TIBCO EBX for ease of maintenance:

Gartner gives Semarchy MDM 4.3/5 for ease of deployment, administration, and maintenance, while TIBCO EBX gets 3.9/5 (April 2025).

Semarchy also received the Customers’ Choice distinction in the 2024 Gartner® Peer InsightsTM “Voice of the Customer” report, with 97% of users willing to recommend the platform. 

In Summary

Semarchy MDM and TIBCO EBX both promise powerful functionality. There’s no doubt you can achieve MDM with either platform, but Semarchy stands out for expert support, ease of use, and long-term customer satisfaction. 

You could deploy Semarchy MDM in days and measure ROI within 12 weeks. 

Get in touch for a proof-of-value discussion. Ask for a personalized demo to see how Semarchy MDM can solve your data challenges, then request a free trial to test the platform with your own data.