2025 North American Semarchy Customer Day - Boston (MA)
3:00 PM ET
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Get Ready for an Insightful and Engaging Event!
We are pleased to invite you to our Annual North-American Customer Event, which will take place this year from September 30th to October 1st in Boston (MA). Come and share a unique moment with our teams, our partners and other key players in the sector around:
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Highlights and feedback
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Inspiring encounters
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Technical workshops and demos
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A friendly setting
Event Details:
📍Venue: InterContinental Boston, 510 Atlantic Ave, Boston, MA 02210, United States
📅 Dates: September 30 – October 1, 2025
🕒 Time: Day 1: 3:00 PM – 6:00 PM followed by a reception at 7:00 PM ; Day 2: 9:00 AM – 2:00 PM
Please complete the form above to confirm your attendance at our customer event.
⚠️ Seats are limited and subject to approval. This event is exclusively reserved for customers.
A confirmation email will be sent to you along with the agenda invitation. In the meantime, please save this date in your calendar!
Agenda
The agenda is subject to change. More details about the sessions will be added as we approach the event.
| Day 1 – Afternoon Tuesday, 30 September 2025 |
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| 15:00 – 15:30 | Registration with Welcome Coffee (Allow time for hotel check in, etc.) |
| 15:30 – 16:15 | Welcome Address, Agenda Overview & Company Update (Vision & Strategy) |
| 16:15 – 16:45 | Tech Partner Keynote |
| 16:45 – 17:30 | SDP Overview & Innovation Strategy Update |
| 17:30 – 18:00 | Tech Partner Keynote |
| 18:30 – 21:00 | Client Awards Ceremony, Networking Reception & Dinner |
| Day 2 Wednesday, 1 October 2025 |
| 08:00 – 09:00 | Continental Breakfast |
| 09:00 – 09:15 | Welcome & Day 2 Overview |
| 09:15 – 09:30 | Customer Advocacy Program Launch & Overview |
| 09:30 – 10:30 | Customer Panel Discussion |
| 10:25 – 10:40 | Refreshment Break |
| 10:40 – 10:45 | Breakout Overview (Three Tracks: Executive & Business, Tech & Roadmap) — 4 sessions each time slot |
| 10:50 – 11:35 | Breakout Sessions (SDP Breakouts, Partner Breakouts, Meet the CTO/CPO, etc.) |
| 11:40 – 12:25 | Breakout Sessions (SDP Breakouts, Partner Breakouts, Meet the CTO/CPO, etc.) |
| 12:30 – 13:45 | Networking Luncheon |
| 14:15 – 16:00 | Technology Sessions / Executive Networking / Customer Testimonial Recording Sessions |
2025 Speakers
Ben Werth
CEO
Nathalie Hahn
Chief Operating Officer & Head of CX
Craig Gravina
Chief Technology Officer
Sacha Dawes
Chief Product Officer
Fran Wilson
Chief Marketing Officer
Brian Callahan
Sr Director, Global Brand & Corporate Communications
Accommodation: Secure Your Room at a Special Rate
We’ve secured a special room rate at the InterContinental Boston, available exclusively to event participants. Availability is limited, and this preferential rate expires on August 28.
Be sure to book your accommodations early using the link below to take advantage of this negotiated rate.
