2025 UKI Semarchy Customer Summit - London
9:00 - 6:30 BST
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Get Ready for an Insightful and Engaging Event!
We are pleased to invite you to our Annual UKI Customer Summit, which will take place this year on October 8th in London. Come and share a unique moment with our teams, our partners and other key players in the sector around:
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Highlights and feedback
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Inspiring encounters
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Technical workshops and demos
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A friendly setting
Event Venue:
📍 Venue : Sea Containers, 18 Upper Ground, South Bank, London SE1 9PD
🚌 Access :
- 3-min walk from Blackfriars Railway Station, Queen Victoria St, London EC4V 4DD, United Kingdom
- 7-min walk from Southwark Tube Station (Jubilee Line)
Please complete the form above to confirm your attendance at our customer event. Seats are limited and subject to approval. This event is exclusively reserved for customers.
A confirmation email will be sent to you along with the agenda invitation.
Agenda
Wednesday, 8 October 2025 |
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09:00 – 09:45 | Registration with Welcome Coffee |
09:45 – 10:15 | Welcome Address, Agenda Overview & Company Update |
10:15 – 11:00 | SDP Overview & Innovation Strategy Update |
11:00 – 11:15 | Refreshment Break |
11:15 – 12:15 | Customer Panel Discussion with Natalie Hahn, COO & Head of Customer Experience |
12:15 – 14:00 | Networking Luncheon |
14:00 – 14:20 | Keynote – Microsoft |
14:20 – 14:25 | Breakout Sessions Overview |
14:30 – 15:00 | Semarchy Breakout Sessions
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15:05 – 15:35 | Partner Breakout Sessions
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15:40 – 16:10 | SDP Breakouts, Partner Breakouts, Meet the CTO/CPO, etc.
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16:15 – 16:30 | Refreshment & Networking Break |
16:30 – 16:45 | Client Advocacy Programme Introduction |
16:45 – 17:15 | Client Awards Ceremony |
17:15 – 18:30 | Cocktail & Networking Reception |
2025 Speakers

Ben Werth
CEO, Semarchy

Natalie Hahn
COO & Head of CX, Semarchy

Craig Gravina
Chief Technology Officer, Semarchy

Sacha Dawes
Chief Product Officer, Semarchy

Fran Wilson
CMO, Semarchy

Brian Callahan
Sr Director, Global Brand & Corporate Communications, Semarchy

Cedric Blanc
Sr Director and Team Lead - Product Success, Semarchy

Julien Peltier
VP Platform Success